If you receive goods you wish to exchange, you have two options:

• Bring the item to the Hayashi.cz store in Prague or Brno and we will resolve it in person.

• Send the item back to the company's address with the completed form and a copy or original proof of purchase. Documents can also be sent electronically. The form is available for download HERE

NOTE: The item must not be used (only tried on at home, without being worn for training, etc.). Returns are accepted within 14 days of purchase. For online orders, the return period is calculated from the delivery date to the customer.

Les articles doivent être retournés dans les 30 jours suivant la réception de votre commande. Les articles doivent être retournés dans le même état dans lequel ils ont été reçus, être non portés/inutilisés, avoir toutes les étiquettes encore attachées et inclure tout l'emballage d'origine.

Les remboursements sont traités dans les 7 jours suivant la réception du ou des articles.

On comprend tout à fait, on change d'avis aussi ! Même si nous le souhaitons, une fois la commande passée, nous ne sommes pas en mesure de la modifier ou de l'annuler pour le moment. Nous espérons avoir une fenêtre d’annulation un jour dans le futur.

Si le ou les articles ne fonctionnent pas, assurez-vous de les échanger contre un style préféré ou de les retourner pour un remboursement. Pour rappel, les frais de retour nationaux sont gratuits.

Nous aussi, nous voulons vous parler ! Contactez-nous pour toute question, préoccupation ou commentaire. Nous ne manquerons pas de vous répondre dans les 48 heures. Veuillez toutefois noter que les demandes envoyées le vendredi recevront une réponse le lundi suivant, mais éventuellement plus tôt.

Do not accept the goods from the delivery service if the shipment is damaged!

If this happens, no worries, but please contact us immediately. We will need photographs of the damaged shipment.

Please contact us as soon as possible at +420 273 132 070 or via email on info@fighters-europe.com. We cover all costs associated with resolving the issue.

• If your order starts being processed, you can still cancel or modify it.

• After the invoice has been issued, the order can only be canceled.

• If your order has already been shipped, nothing can be done. If you want to cancel the order, please do not accept the delivery.

Nous livrons actuellement aux États-Unis, au Canada, en Australie et au Royaume-Uni. Pour vous renseigner sur l’expédition vers une autre destination, veuillez nous contacter.

Once the shipment has been dispatched, you will receive an email with a tracking link. You can also track the shipment if you are registered on our website atwww.fighters-europe.com, in your profile. There, you will see the order status, an overview, and the shipment number. By clicking on the number, you can see the current location of your goods.

After shipment is ready to pick by shipping company, we'll send email with tracking number.

Text messages will be sent to you by the shipping company you selected for your delivery.

You can file a complaint in person at our branches in Prague or Brno, or send it to the Hayashi.cz headquarters with the completed complaint form.

The form can be downloaded HERE. Please send it to the email: info@fighters-europe.com

If you are a consumer, the complaint will be processed within 30 days. If you are not a consumer, we will aim to resolve the complaint as quickly as possible.

Please ensure the product for complaint is clean and complies with hygiene regulations or general hygiene guidelines. It must include all parts and accessories necessary to verify the reported defect.

NOTE: For hygiene reasons, we will not accept any items that are smelly, stained with blood, or excessively dirty.

Warranty Period

The warranty period begins from the date of receipt of the goods. The period of warranty does not include the time between the product being sent for repair and the date when the customer is required to pick it up after the repair is completed. If the product is older than 6 months, a defect is not considered a manufacturing defect and will be handled individually, taking into account the wear and tear of the product. The seller's responsibility does not cover defects corresponding to the degree of use or wear.

Mechanical Damage

Mechanical damage is not covered by the warranty! The warranty does not apply to normal wear and tear of the product. For example, if a customer is a professional athlete and uses the purchased product daily, normal wear and tear will occur much faster than for amateur athletes.

The above terms do not apply to gifts with the product.

Consumers are entitled to a 2-year warranty on goods, while clubs or entrepreneurs with a business ID are entitled to only a 1-year warranty.